Backorder Policy

At Firearms Store, we strive to keep our inventory updated; however, there are times when certain items become temporarily unavailable. Our backorder policy outlines how we handle these situations to ensure transparency and maintain the highest level of service for our customers.

What Is a Backorder?

A backorder occurs when an item you have ordered is temporarily out of stock but is expected to be available in the future. Customers are given the option to place orders for these items, and we will ship them as soon as they are restocked.

How We Process Backorders

  • Order Confirmation:
    When you place an order for an item on backorder, you will receive a confirmation email that includes an estimated shipping date. This estimate is based on current supplier information and is subject to change.

  • Inventory Updates:
    Our team monitors inventory levels closely. Once the backordered item becomes available, we will process and ship your order immediately, with priority given to backordered items in the order they were received.

  • Communication:
    We keep you informed throughout the process. Should there be any changes to the estimated shipping date, you will receive a notification via email or phone.

Estimated Wait Times

  • Domestic Orders:
    Typically, backordered items are expected to ship within 2-4 weeks. However, actual wait times may vary depending on supplier availability and shipping logistics.

  • International Orders:
    International backorders may require additional time, usually ranging from 3-6 weeks, to accommodate customs processing and extended transit times.

Customer Options

  • Wait for Backorder Fulfillment:
    You may choose to wait for the item to become available. We will ship the backordered item once it is restocked and notify you promptly.

  • Cancel Your Order:
    If the estimated wait time does not meet your needs, you may cancel your order for a full refund. Simply contact our customer support team with your order details.

  • Alternative Products:
    Our customer service team is available to help you find an alternative product that meets your needs if you prefer not to wait.

Refund & Cancellation

If you decide to cancel your order while it is on backorder, please notify us as soon as possible. Refunds for cancelled orders will be processed within 7-10 business days using your original payment method.